Everyday we consume vast amounts of information online, and as consumers, we got used to it being readily available anywhere and at any time. I expect all websites I visit to have excellent user interface and experience, and if they don’t – I get disappointed. It’s 2019, we’ve been through this! Even though Adam and I have already talked about websites of our reviewed proxy providers in our proxy market research, it was done from a very analytical point of view. We went over domain ratings, website traffic, backlinks, website visits, and other fun stuff.
In this post, I want to look at the situation from the user’s perspective: was it easy to find what I was looking for, were the product names understandable, was the website easy to navigate, was all the necessary information easy to access and so on. My ranking of top 5 proxy websites is based solely on my experiences going through them all. By the way, personally I was really interested to see if the top proxy providers actually have the best proxy sites. So let’s jump into it!
The Overview of Proxy Site List
I am ranking the top proxy sites starting from our best rated provider (best rated product 9.3/10 – residential proxies). You’ve read before all the reasons why Oxylabs is our top choice, but just to run through them again: residential IPs have a very low connection error rate, a very high success rate in general, their residential IPs also have great response times. They claim to have proxy servers in every country in the world as you can see in their location pages.
It’s worth reading the full review of their products if you are interested in trying them out.
Now, back to what we actually came here for: the website review. The first thing that comes to mind when I open the Oxylabs website is that it looks tech-y. What a surprise, I know (this trend will repeat itself with almost all proxy providers websites, just a heads up). Another thing – everything you might need is right there, no need to scroll: products, pricing, locations, learning hub (FAQ included), their blog, nonstop rotating reasons to use proxies and the “get started” button. The mobile version is convenient and reasonably well put together and the dropdown menu offers the same choices as desktop version. No complaints here.
Also, you get a choice of 5 languages: English, French, Russian, Spanish, German.
When you scroll down their website – everything mentioned above that you can see in dropdown menus or rotating is now explained and visualized in more detail. Riding the bicycle that was invented a long time ago, but the bike is flashy and aesthetically pleasing. One thing confused me though: why is the learning hub the only thing that opens in a new window? Everything else is just oxylabs.io/something, but that is learn.oxylabs.io, now I have more tabs open.
All in all, I would give the Oxylabs website an excellent 9.3/10. It’s easy to use, no need to dig deep for information. Well done.
The second overview in my list is the newer player in the proxy game, our proxy service awards editor’s choice – Smartproxy (best rated product 9.2/10 – sneaker proxies). From our review on their residential proxies, you can see that their success rate is great, with a minimal amount of blocks, timeouts, or connection errors, except to Google, which isn’t unexpected. Response time is great for residential proxies, no issues here either. The rating dropped a little bit lower because the user is not able to select custom cities or countries and also there was no way to choose time for yourself, like when you would like to hold an IP for over 10 minutes.
Let’s go to their website: only one dropdown menu – for products. And it’s a long list: Instagram, sneaker, scraping, Reddit, Craigslist, Twitter, backonnect, shared data center and rotating proxies. Very conveniently separated products, easy to find anything you are looking for. Without scrolling anywhere, you can check the pricing, products, FAQ, blog, and locations, also register and log in to your existing account. Also, there is a chatbot window, always ready to answer your questions. One of my favorite things about Smartproxy is their great customer support system. Any page you visit will not only have a chatbot, but also a picture of a salesperson (or a customer support agent), that links you to a chat. The website with the most friendly and personal atmosphere that fits their products well.
It wouldn’t be me if I couldn’t find anything to nag about: the pricing structure is a bit confusing. All proxies (except data center proxies, because I assume those are new) are priced identically, they are just intended for different targets. Another drawback for me personally is that in their site it seems that the human contact is overpowering the products, even though it’s a convenient feature to have… Just maybe a bit too much. Also, no language choices might be a drawback for non-English speakers.
I’m going to rate it 9.1/10 because even though I love how great the customer support is, I’m not the biggest fan of a proxy provider trying to help me without me asking for it. Introverts on the rise!
Award holders for the most stable proxies – Geosurf. Their best rated product is residential proxies – 8.9/10. Their proxies perform pretty well, even though for Google and Wayfair, this provider shouldn’t be your top choice in any way, because with 300 concurrent connections, the success rate dropped to only around 60%. Request response time is great for residential proxies, but slower than the two previously mentioned providers’ proxies.
Their website has too many dropdown menus and that’s rather confusing. Products offered include residential IP’s, the Geosurf toolbar, desktop, and mobile VPNs, direct connect API and pricing (?), but then there is a separate dropdown menu called “Buy proxies”, which just takes you to pricing again, or you get the choice of Instagram or ad verification proxies.
Use cases menu includes ad verification and Instagram proxies again, but now you also see sneaker copping, Craigslist proxies, sales intelligence, and SEO. If you don’t choose one of these options and just click on use cases, you get to a page which takes you to even more confusion. Now they add web scraping, ticketing, price monitoring, and social media management.
I don’t deny that these are all the things you can do with proxies, but guys, be more specific and targeted, or at least list everything at the same place, not just ⅓ of your content in one place, other ⅔ somewhere else. Really confusing and scattered all around.
On a positive note, they have more than one language available. You can choose either English or Russian. They also have a very nice and elaborate About Us section, where under “Why Geosurf?” you can find nice arguments from their side. Choices without scrolling down are: products, use cases, buy proxies, resources, blog, about, and logging in. When you click on My account, you also now have a choice between residential IPs and static IPs…
I rate Geosurf website around 7.0/10 because while you can find everything you are looking for, it’s very confusing, not user-friendly and just a mess.
The biggest boy in town – Luminati. All of the products we have rated come at the same 8.5/10. Good performance, reasonable, until you look at specific targets and then you notice that the success rate can drop to as low as 40%, which isn’t great for anyone interested in scraping the most popular search engine out there. The response time fluctuates but is generally pretty good. Their performance is stable both on mobile and residential. Main issues with their proxies are the high prices (and it gets higher if you choose to add some features or exclusive Gips) and also the blocks!
Website: is blue the color of technology? From a first look you can see a lack of dropdown menus. I really like them, because it could give you a glance at products and pricing without going anywhere deeper on the website – no clicks, no scrolling required, but honestly, not a big issue, just a preference.
Menu choices are great: pricing, use cases, help, blog, contact, login/sign up, and a selection of 6 languages! Generally, when you start scrolling down or clicking on menu options – the website is well made, not overloaded with unnecessary information. What I miss here is the chatbot. Or something similar to that, because even though you can find the FAQ under the help section, a lot of times I would prefer to just have a chance to chat with either a robot or a customer support person. While a lot of people don’t make quick business decisions – some still do, so a real-time chat, in my eyes, is a necessity.
By the way, if you go to their FAQ, you will see a small question mark on the bottom right side of the screen which I assumed was the chatbot, but no matter how many times I clicked on it, nothing happened.
Rating from my side is a 9.0/10 because even though it’s very convenient and easy to scroll around, it’s still missing a couple of crucial features.
My last contestant in the “did you build your website right” game is the Myprivateproxy site. I have rated their data center proxies 8.3/10 in our reviews page, which means that their product is very reasonable, but not outstanding. It does what it has to, and I probably shouldn’t ask for more. The response time was great, even though we got a lot of blocks for Yandex, Google and Amazon. In an email they later explained that if you have a specific website that you want to target, they will make sure that the success rate will fit your needs.
Now, to the website. First look – it’s the least tech-y looking one out of all 5 I checked, you can even see in the image, that it just doesn’t load fast enough. There are no dropdown menus. A lot of elements are not loading well (even the main feature of the page), the design looks pretty broken. When I scrolled down, all the added features are just popping up, giving a very messy look to the website. Remember the times when Word Art seemed so cool we used it for everything? Or all the PowerPoint animations? Yeah… That’s what it reminds me of.
In the menu, you can choose from private proxies, dedicated proxies (as mentioned in the review, by “dedicated” they mean “dedicated for a specific goal”, like ticketing or copping sneakers), shared proxies, blog, affiliates, FAQ, contact. Also, you have buttons for locations, which doesn’t load well, a network status that is coming soon, live chat, which doesn’t work and customer area to log in to your account. Jumping features are not just part of the main page – they’re everywhere. Pricing, reasons to choose MPP as your providers – all that jumps right at you.
Honestly, I wish they fixed their website to be less jumpy, maybe even remove a lot of the unnecessary features so it could load normally because the provider is pretty good. For now, I’m giving them a 5.5/10 with a hope that they will change it for the better.
- Oxylabs 9.3
- Smartproxy 9.1
- Luminati 9.0
- Geosurf 7.0
- Myprivateproxy 5.5
I realize that the website isn’t the most essential part of a proxy provider’s service, not even the second or third… But the overall experience is important if you are willing to pay good money for it, you want them to deliver on all fronts. It makes a company much more trustworthy if they invest their time and earnings into making their UX/UI into something easy and convenient to use and navigate. I wouldn’t want to invest my money into a company that provides technology and data related services if they are not able to make their website innovative and easy to use. Please share your opinions in the comments down below if the site is important for your provider choice in any way.