Oxylabs Review

The best premium proxy provider in the market.

Oxylabs helps companies get business intelligence data, offers premium proxies and enterprise-level support. Its team has decades of personal experience in web scraping, so the provider knows what works best.

Rating 9.3 / 10
Use this code Proxyway15 to get 15% discount.
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Oxylabs is a Lithuanian proxy provider running since 2015. Everything about it screams business. From a prim and tidy website, to a list of certifications on the homepage, to a dedicated account manager. Heck, its products even have insurance! – that’s a first for a proxy company.

Here you’ll be hard pressed to find any of the usual proxy targets like sneakers, Instagram, or Twitter. I’m sure that the company would be happy to cater to these use cases (if your needs are big enough) but they simply don’t seem to be the focus.

Instead, you’ll be reading about things like ad verification, brand protection, market research, and business intelligence – like I said, business. In short, Oxylabs positions itself as a proxy service with a tie.

Well, is that bad? Considering that the company is the second-largest player in the proxy market – and still growing – I’d argue the opposite. Having a clear focus really helps to offer the right features to the right customers.

I suppose it’s all about expectations: If you fall within the target audience, you can rest assured you’ll get the service you need. Reliable proxies, SLAs, enterprise-level support? You got it. Or perhaps a tool that does all the scraping for you? There’s Real-Time Crawler for that. Sure, you might need to pay a little more, but good service comes at a price, and Oxylabs delivers.

This review is long, so if you’re short on time, you can find the provider’s key features straight below. Otherwise, it’s divided into the following structural parts: Oxylabs’ services, pricing plans, proxy performance, user experience, and customer support.

Let’s get started!

Pros
  • Best overall performance
  • Flexible proxy controls
  • Global locations
  • Premium customer service
Cons
  • High entry threshold
Key Features
  • Proxy types: Datacenter (dedicated), residential (static, rotating)
  • Protocols: HTTP, HTTPS, SOCKS5
  • Locations: Global
  • Targeting: Country, city, ASN
  • Authentication: Whitelisted IP, user:pass
  • Sub-users: Yes
  • Dashboard: Yes
  • Extras: API, scraping tools
  • Support: 24/7, account manager
  • Pricing: From $300/20GB ($15/GB) for residential proxies
  • Payment options: Credit card, wire transfer, AliPay, PayPal, Stripe
  • Trial: 7 days (businesses), 3-day refund

Oxylabs Services

Oxylabs offers dedicated datacenter proxies, rotating and static residential proxies, and a specialized tool for data retrieval. Each tool caters to different needs.

oxylabs services

The main services side by side.

Datacenter Proxies

Dedicated IPs with all bases covered.

Oxylabs’ datacenter proxy network consists of fast and stable IP addresses from cloud hosting providers dedicated to your exclusive use. With 2 million IPs, it’s currently the largest pool in the market. This brings a big competitive advantage when dealing with enterprises, as they can quickly scale without needing to juggle between multiple suppliers.

The datacenter proxies cover 82 locations, have no target, connection, or traffic limits. In other words, they’re perfect for high-bandwidth scraping of less protected targets. Another bonus is that Oxylabs allows choosing however many subnets you need: for 1,000 IPs you can get from 4 to as many as 1,000 subnets. There’s no rotation, but you can get an optional add-on called Proxy Rotator to alleviate the issue. 

Rotating Residential Proxies

The largest pool in the market.

Oxylabs’ main product is rotating residential proxies. These IPs come from devices of real people that sell traffic directly or via partner apps. With 102M monthly addresses, it’s once again the largest network in the market. The residential IPs cover thousands of cities in every country of the world, and you can also filter them by ASN if needed.

Compared to the datacenter IPs, the residential proxies are shared and necessarily rotate. This gives you less control but easier proxy management, as they use backconnect servers instead of IP lists. The rotation settings are pretty generous: they range from every request for web scraping to 30 minutes when you need to keep the same IP address.

Static Residential Proxies

Dedicated residential that don’t need to rotate.

Oxylabs also offers around 100,000 static residential proxies that come straight from ISPs. They don’t have to rotate, so such IPs are preferable for tasks that require a consistent identity. Some examples would be social media account management and sneaker copping.

As far as I know, these proxies come mostly from the US. Other than that, there’s little information about them, meaning that Oxylabs hasn’t fully developed the service.

Next-Gen Residential Proxies

Residential IPs that retrieve and parse data for you.

Next-Gen Residential Proxies are basically a web scraping API that uses the regular proxy IP format. It’s built on the infrastructure of Oxylabs’ residential IPs and outfits the addresses with additional capabilities. The only basic difference is that you lose city-level targeting.

In return, you get the benefits of AI & machine learning. Next-Gen Residential Proxies automatically retry failed requests, overcome CAPTCHAs and browser fingerprinting. If that isn’t enough, they can render JavaScript and even intelligently parse websites with different layouts. As a result, you receive processed data with a 100% success rate.

This service is slightly more expensive than regular residential IPs, but it offloads a big part of the web scraping process from you. It makes sense if you don’t have a web scraping infrastructure set up, or if you don’t want to maintain it.

oxylabs proxy features

Feature comparison of the four main proxy types.

Other Tools

Aside from proxy networks, Oxylabs also offers a web scraping tool called Real-Time Crawler.

Real-Time Crawler

An API for scraping Google and e-commerce websites. 

Real-Time Crawler is a proper web scraping API that builds upon Next-Gen Residential Proxies. The working principle here is simple: all you have to do is enter your crawling or scraping target, and Oxylabs will return the data in HTML or structured JSON. If something fails – you don’t pay.

Real-Time Crawler was specifically made to scrape challenging searching engine and e-commerce websites at scale. It has anti-CAPTCHA mechanisms, runs JavaScript, ensures 100% delivery, and seems to do everything except your laundry. Your only task is to integrate it and then mind your expenses.

There are four integration methods to speak of: you can get data over an open connection (real time), retrieve it once the job is done (callback), send fully-formed URLs with additional parameters (Super API), or query a URL directly in the browser (one-liner).

Real-Time Crawler charges by successful requests, so it makes the most sense to use it with heavy e-commerce pages. Coupled with adaptive parsing, it can really save a lot of money and effort once you get past the integration hurdles.

oxylabs real time crawler amazon

Trying out Real-Time Crawler with Amazon.

Oxylabs Pricing

Expensive at the beginning, scales well. 

Just like love don’t come easy, Oxylabs’ proxies don’t come cheap. You’ll be looking at paying above the industry average. The entry threshold is also not the lowest: $300/20 GB for the residential proxies, $180/100 addresses for the datacenter IPs. The plans are monthly and refresh automatically. You can sign a yearly contract to save some money. 

Things change as you buy up. The pricing scales well into thousands of IPs and even becomes relatively affordable. At this point, more factors come into play, such as long-term contracts and domains, so you might get it down even lower than advertised.

If you’re not convinced, simply look at what the competition has to offer. You’ll find either fewer features, worse service, or otherwise, the price will be similar, perhaps even higher. It all boils down to your needs.

All things considered, I really think the prices are reasonable. Sure, it might be a little too much for a regular small-time scraper; but it’s another matter for businesses.

Note that you won’t be able to buy special plans for particular use cases. But if you need proxies that are guaranteed to work for, say, Amazon, don’t be afraid to inform your account manager. With a huge proxy network, Oxylabs is very flexible about this.

Up until recently, buying any plan required going through a salesperson. In an effort to simplify onboarding, Oxylabs has introduced self-service for its two cheapest residential proxy plans. So, subscribing to the service has become quicker and requires fewer hoops.

Oxylabs Performance Tests

Best-in-class residential proxies.

We tested Oxylabs’ rotating residential proxies for this year’s Proxy Market Research. This involved making more than 2 million connection requests over a period of three weeks. Our target was a Cloudflare server in the US. Results with individual websites might differ, depending on your web scraper configuration and other factors.

Having done the tests, we found the proxies to be a powerhouse. The servers were really stable over 98% of the time. Requests succeeded over 99% of the time, so the only thing holding you back will be your automation setup. The response time was amazing as well, reaching less than 1 second on average to a server in the US. Only Smartproxy and Bright Data can compare with these results.

When we sped up to 500 requests per second, the success rate remained over 90% and the response time barely budged. This demonstrates that the proxy server is robust and has no issues with this much load, as expected from a premium provider.

The IPs themselves predominantly came from landline or mobile devices (93.4%), as advertised. Out of 2.1 million requests we made, 63.6% returned a unique IP address, which indicates a large proxy pool. The only concern was that 13% of the addresses turned out to be IPv6, but that’s really not a big problem.

Overall, these are among the best peer-to-peer residential proxies in the market. Whatever your use case is, they should power you through it.

How to Use Oxylabs

Limited self-service, comfortable dashboard, and an API.

This part runs through what it’s like to use Oxylabs. It showcases the registration procedure, dashboard, proxy setup, API, and Oxylabs’ newly-released browser extension.

Registration

You can start using Oxylabs in two ways. First, there’s the usual route: fill in a registration form, confirm your email, and you’re done. However, you won’t be able to do much unless you get one of the two cheapest residential proxy plans – they’re the only ones that allow self-service. If you need something else, you’ll have to talk with your account manager first.

oxylabs registration page

The registration form. Step 2 asks for contact details, Step 3 for your use case.

The second one is aimed at businesses: instead of simply creating an account, you can choose to contact sales. This will require entering your full name, business email, phone number, and industry. Afterwards, a salesman will get in touch and discuss the options with you. 

In any case, you’ll have to go through a KYC procedure before you can start using the services. It’s a standard practice with premium proxy providers.

Dashboard

When you log in, you’ll find the Oxylabs dashboard. It has five sections: one for the overview, three for proxy services, and one for your account. 

The sections expand into smaller sub-sections with more options. For instance, Residential Proxies lets you track proxy usage, manage authorization settings, access the public API and relevant documentation. My Account shows your active products and invoices. You can also track your usage statistics: filter them by day or user. 

If you need help, there’s a button to contact your account manager. The button leads to an email, so it’s not very useful in emergencies. For that, there’s another button on the right that connects you to a support agent over live chat.

Overall, the dashboard covers almost everything. The only thing missing is a widget for setting up the residential proxies; more on that in a moment.

Proxy Setup

Thesetup procedure depends on the proxy type. For the datacenter IPs, it’s very simple: authenticate your proxies in the dashboard (either with credentials or your IP) and download the proxy list. The residential IPs use backconnect gateway servers. They come in the form of hostname:port, which you can adjust to specify location and rotation options. For example, this is the configuration for rotating proxies in the US: us-pr.oxylabs.io:10000

Unlike other providers, Oxylabs has no widget to aid with proxy setup. Instead, you’ll have to go to its documentation page and follow the instructions there. Thankfully, it’s rich with information and includes handy examples. Each product has a separate documentation hub. 

oxylabs documentation

The documentation page.

Public API

If you want to access the IPs programmatically, Oxylabs has a public API. For the moment, the API works only with the residential proxies. It supports creating and deleting sub-users, assigning and managing their traffic limits. 

oxylabs public api

The public API.

Chrome Extension

There’s also an extension for Chrome-based web browsers. It allows easily setting up and switching proxy servers on a web browser. The extension works with all proxy servers, not only those of Oxylabs, which is a nice gesture.

oxylabs chrome extension

The Chrome extension.

Customer Support

Extensive documentation, dedicated account manager.

There are several ways how you can receive help, all of them excellent.

Documentation

First, the no-contact way – documentation. For non-technical questions, Oxylabs provides an FAQ called Learning Hub. It answers the most frequently encountered queries and is aimed at prospective or new users.

oxylabs residential learning hub

The residential proxies learning hub.

We’ve somewhat covered the technical documentation part under proxy setup. To reiterate, it provides comprehensive usage instructions for each of Oxylabs’ products. The instructions have examples in multiple programming languages, and you can find integration guides with third party software.

oxylabs documentation integration

An arsenal of third-party integration guides.

Hands-On Support

Oxylabs gives each client a dedicated account manager who answers all of your questions via email or chat. Outside of working hours, or if you need technical help, you can request instant help from the customer support team. The support speaks in English, Russian, Chinese, and Lithuanian.

In any case, communication is smooth and professional. Even when we asked technical questions, we got fast and well-explained answers.

We also tested how fast the customer support is and asked a question via live chat. The reply came in about 2 minutes, which is hard to beat.

Conclusion

Like I said: expectations. If you fall into Oxylabs’ target audience, you can be sure you won’t be disappointed.

It’s not the kind of service where you put something into a cart, pay for it, walk through the door with some flimsy instruction manual, and that’s that.

We’re talking business here: subtle, polished, and no-nonsense. You’ll be making relationships with real people who will remember your name, needs, and proactively try to keep you content. You’ll receive good service, and even more importantly – one that’s reliable. The proxies really are top-notch, and so is the scraping tool.

In a nutshell, you’ll be in good hands.

In return, you will be paying more. The entry threshold is also quite high – for Oxylabs, 50GB of residential proxies means “basic”. The pricing becomes much more attractive with advanced plans, but at that point we’re dealing with 1TB of data or 5,000 IPs.

It all boils down to two questions: do you need the best proxy service available and will you make full use of it? If yes, then you might have just found yourself a proxy provider.

9 comments

  1. hosa on April 12, 2020 at 11:52 pm

    you never mention WHERE THE COMPANY IS BASED

    • Adam Dubois on April 14, 2020 at 7:20 am

      Hosa, thanks for the feedback. Oxylabs is based in Lithuania. I’ll update the introduction to include this.

  2. Dduck on April 29, 2020 at 1:08 pm

    Guys, I saw u recommend Oxylabs for sneakers. I mean their probably a great provider, but I never saw them promoting their proxies for sneakers. Whats up with that?

    • Adam Dubois on May 6, 2020 at 7:31 am

      Oxylabs has great proxies for sneakers – at least looking at the features and performance. The provider doesn’t promote this use case because it targets larger business customers – and $300 is a lot of money for regular sneakerheads. Still, I’m sure there are quite a few resellers using Oxylabs’ proxies out there.

  3. Vape on May 6, 2020 at 1:42 pm

    Damn, wish they would offer a cheaper plan 🙁 But despite that, they look like a perfect provider!

  4. Sid on May 8, 2020 at 1:46 pm

    In your opinion, how does Oxylabs fare against Luminati or Geosurf in the terms of being user-friendly? I mean the whole interface, easiness to get around or to find get used to all the features they offer?

    • Adam Dubois on May 11, 2020 at 11:46 am

      Sid, I think all three are relatively user friendly. Luminati can be intimidating at first, but they’ve made plenty of tutorials to help you get around.

  5. Tom on December 14, 2020 at 3:17 pm

    Oxylabs have a resellers/sneakerhead package of residential proxies of which are more expensive (for the same quantity) than their normal residential proxies. Will Oxylabs normal residential proxies be exactly the same as the resellers package or would they be using different proxies for resellers?

    • Chris Becker on December 16, 2020 at 8:33 am

      We haven’t mapped the IPs against one another, so we can’t say. But the reseller proxies might have other value-added features like speed checking or protection against overload.

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