Comments on: Decodo (formerly Smartproxy) Review

By: zim

zim — Wed, 24 Sep 2025 07:56:18 +0000

In reply to Adam Dubois. very good

By: zim

zim — Fri, 19 Sep 2025 02:26:37 +0000

very good

By: Biswajit Das

Biswajit Das — Fri, 05 Sep 2025 10:15:58 +0000

They manipulate clients just to sell their products. I purchased a $2000 ISP package, but the TCP limit is still capped at 1000. Even the $4 ISP package has the same 1000 TCP limit. On top of that, their sales team misled us by keeping the explanation vague—making it seem like the limit was 1000 TCP per IP. Because of this confusion, we ended up buying the package, only to realize later that it wasn’t clarified properly. When we raised the issue, they ignored it and kept pushing to sell the product.

By: Alex

Alex — Sun, 22 Dec 2024 09:52:14 +0000

In reply to Rigagit. Wow, that’s unfair and wrong. Thanks for letting us know, it’s important for users from Russia.

By: James

James — Wed, 30 Oct 2024 02:10:15 +0000

Smart proxy offers wallet payment method.
I have hundreds of dollars left and I don’t use smart proxy anymore so I asked for a refund but they said they can never give me back my wallet balance.
I am very upset.

By: Rigagit

Rigagit — Wed, 04 Sep 2024 11:28:34 +0000

I registered on the site, before that I read the user agreement IN WHICH NOT a word about regional blocking. In the end, I used cryptocurrency to top up the balance of the site and after that my account was disabled 🙂
I contacted support, they say that their FAQ says about denial of service to people from Russia / Belarus. In the user agreement there is no word about it, money cannot be returned. They are thieves

By: Roberto Sousa

Roberto Sousa — Thu, 15 Feb 2024 11:16:03 +0000

I recently had an experience with Smartproxy that I feel compelled to share. Despite my efforts to resolve an issue related to my last purchase, I was met with repeated diagnoses based on the same data without consideration for my side of the story. I want to make it clear: I have not misused the product in question since my purchase. Yet, the focus remained solely on their diagnostic tools, disregarding the possibility of flaws within their system.

I have decided not to pursue this matter further with Smartproxy. It’s disheartening to invest time in seeking a resolution only to be met with a lack of willingness to listen or adapt their responses. Therefore, I’ve chosen to cease using their services and have started engaging with another company. This decision comes after realizing there are unresolved billing issues, which, in my view, Smartproxy is not prepared to acknowledge.

I am sharing this review not out of spite but to inform others of my experience. It’s crucial for customers to be heard and for companies to be open to feedback, especially when it concerns potential flaws in their system. I will also be taking legal steps to ensure my rights are protected and plan to share my experience across various review platforms to provide a comprehensive account of my dissatisfaction with Smartproxy.

To anyone considering Smartproxy, I advise you to proceed with caution and ensure that your expectations align with the service and support they are prepared to offer.

By: Chris Becker

Chris Becker — Mon, 07 Nov 2022 08:48:53 +0000

In reply to Jeff. Hi Jeff. You should contact the provider's customer support. They should be able to help you solve the issue.

By: Jeff

Jeff — Sun, 06 Nov 2022 12:05:26 +0000

Hi, i keep getting deactivated whenever i try to verify my account.

By: Chris Becker

Chris Becker — Mon, 21 Mar 2022 07:58:04 +0000

In reply to Ly Luong. Hi Ly. According to its FAQ, Smartproxy might block Stripe. It's best if you contact them and ask directly.

By: Ly Luong

Ly Luong — Fri, 18 Mar 2022 09:24:18 +0000

Hi Do you have UK proxy that support Iphone and can connect to website like Stripe? Thank you!

By: Chris Becker

Chris Becker — Thu, 01 Oct 2020 13:54:36 +0000

Sorry zhang, we don’t have the ability to check that. You can try asking Smartproxy directly.